1. How the Packs Work

New Old Wash Detailing Loyalty Packs allow you to book 5 or 10 services to be used within 12 months from the date of purchase.

Each appointment corresponds to one service deducted from the pack:

• 5-Service Pack: 5 appointments

• 10-Service Pack: 10 appointments

Each pack is linked to a specific service:

• Refresh Exterior Wash Pack

• Expert Interior Cleaning Pack

Exterior and interior services cannot be exchanged. An exterior service cannot be used for an interior cleaning, and vice versa.

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2. Use on Multiple Vehicles

The packs can be used on private vehicles belonging to the pack holder and people living in the same household.

Services can be freely shared between several vehicles within the household, including:

• City cars

• Compact cars

• Sedans

• SUVs

• 4x4s

The customer can choose which vehicle to have cleaned when making each booking.

Packs cannot be resold, transferred to people outside the household, or used for professional vehicles that were not declared when the pack was purchased.

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3. Vans, Trucks and Professional Vehicles

Light commercial vehicles, professional vehicles, fleets, trucks, heavy goods vehicles, motorhomes, construction vehicles, or vehicles requiring special treatment are not included in the standard Loyalty Packs.

These services require an individual assessment and a customised quote.

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4. Refresh Exterior Wash Pack Conditions

The Refresh Exterior Wash Pack includes the services provided as part of the Refresh Exterior Wash package:

• Active foam pre-wash

• Hand washing of the vehicle body

• Wheel and tyre cleaning

• Rinsing and microfibre drying

• Exterior window cleaning

• Final finish inspection

The following services are not included in the exterior packs and may be offered as an additional service or subject to a separate quote:

• Deep wheel cleaning

• Wheel arch cleaning

• Tar removal

• Specific decontamination treatments

• Wax protection or long-lasting protection

• Exterior plastic restoration

• Polishing, paint enhancement or bodywork restoration

• Ceramic coating

• Cleaning following construction work or involving resin, cement, paint, heavy tar deposits or exceptional soiling

For heavily soiled vehicles or vehicles requiring an unusual level of restoration, photos may be requested before confirming the appointment in order to assess the work required.

Exterior services may be rescheduled without losing a service from the pack in the event of rain, strong winds or weather conditions that prevent us from achieving a professional result.

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5. Expert Interior Cleaning Pack Conditions

The Expert Interior Cleaning Pack includes the services provided as part of the Expert Interior package:

• Complete vacuuming of the interior and boot

• Cleaning of plastics, dashboard and high-contact areas

• Cleaning of door surrounds

• Cleaning of air vents

• Interior window cleaning

• Seat cleaning according to the Expert package

• Carpet and floor mat cleaning

• Detailed interior finishing

The following services are subject to an additional charge, as they require extra time or work:

• Excessive pet hair

• Excessive sand

• Heavily soiled interiors

• Severe or deeply embedded stains

• Strong odours or odour treatment

• Antibacterial treatment

• Deep boot cleaning

• Headliner cleaning

• Child car seat cleaning

• Leather treatment or protection

• Interior plastic protection

• Any specific request not included in the standard Expert package

Any additional charges will be communicated before the service is carried out. They are charged separately and do not deduct an additional service from the pack.

Interior packs are designed for regular vehicle maintenance. Extensive or exceptional restoration work will be assessed before the service is carried out.

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6. Bookings, Rescheduling and Cancellations

Bookings are subject to New Old Wash Detailing's availability.

Customers with a 10-Service Pack receive priority booking, subject to available appointment slots.

To change or reschedule an appointment, customers should provide at least 24 hours' notice whenever possible.

In the event of repeated late cancellations or failure to attend an appointment without prior notice, one service may be considered used, except in exceptional circumstances.

For services requiring a specific assessment, photos may be requested before the appointment is confirmed.

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7. Pack Validity and Expiry

Packs are valid for 12 months from the date of purchase.

Any unused services after this date will expire.

Packs cannot be exchanged for cash, resold or exchanged for another package.